What are the policies for cancellation, substitutions and refunds?

a) Stand Cancellation by the Participant
The Stand Cancellation Deadline is Friday 14 December 2018.
In the event of a stand cancellation, 70% of the total stand rental fee will be refunded provided the SPORTEL office is duly notified in writing before 15 December 2018.
There will be no refunds on stand reservations or cancellations received after 14 December 2018.
If a company has not paid the stand registration fee at the time of cancellation, it expressly agrees to pay to SPORTEL 30% of the registration fee on cancellations received before 15 December 2018 and 100% of the registration fee on cancellations received after 14 December 2018.

b) Participant Cancellation
The Participant Cancellation Deadline is 28 January 2019.
In the event of a Participant cancellation, 50% of the Participants’ fee will be refunded provided the SPORTEL office is duly notified in writing before 29 January 2019.
There will be no refunds on registrations or cancellations received after 28 January 2019.
If a Participant has not paid his/her registration fee at the time of cancellation, he/she expressly agrees to pay to SPORTEL 50% of the registration fee on cancellations received before 29 January 2019 and 100% of the registration fee on cancellations received after 28 January 2019.
There will be no refunds on registrations or cancellations received after 28 January 2019.

c) Substitution
The Free Substitution Deadline is 28 January 2019.
There is no administrative fee for substitutions made before 29 January 2019.
However, each and every substitution received after 28 January 2019, will be charged €250.00 (Rate is not subject to VAT).
Substitutions are permitted only between employees of the same company based in the same country, as indicated in the “Participant” section, article 6, of the online participation contract.

d) Cancellation by the Organiser
The Organiser reserves the right to cancel the registration in full without any need to state the grounds. In case of cancellation, the Participant will be duly notified in writing and the registration fees paid will be refunded.